በአጭሩ፦ እነዚህ ደንቦች በአዎ (Awo AI Solutions) እና አዎን በሚጠቀሙ ንግዶች መካከል ያሉ ናቸው። መረጃዎ የእርስዎ ነው፤ ዋጋዎችዎና መረጃዎችዎ ትክክል መሆናቸውን የማረጋገጥ ኃላፊነት የእርስዎ ነው፤ AI ስህተት ሊሰራ ስለሚችል ደንበኛ ከመክፈሉ በፊት ዋጋና ቀጠሮ በቡድንዎ ይረጋገጣል። አዎ ለአደጋ ጊዜ አገልግሎት አይውልም። ክፍያዎች በብር ሲሆኑ ተ.እ.ታ. አያካትቱም፣ የክፍያ መጠየቂያ በ7 ቀን ይከፈላል። ሙሉ ጽሑፉ ከታች በእንግሊዝኛ ቀርቧል።
1. Introduction
Last Updated: 10 November 2026
Awo AI Solutions, of Addis Ababa, Ethiopia (“AWO,” “we,” or “us”), provides AWO, an AI receptionist that answers a business’s customers on Telegram and WhatsApp, together with a chat button for the business’s website that brings visitors to those channels and a dashboard for the business’s team (together, the “Service”), subject to your compliance with these terms (the “Terms of Use” or the “Agreement”). In this Agreement, “you” means the business that uses the Service, and your “Customers” are the people who message your business.
This Agreement explains our obligations to you and your obligations to us. If you have questions about it, please contact us by email at support@getawo.com.
2. Acknowledgement and acceptance of terms
By using the Service, you agree to this Agreement and to our Privacy Policy. If a separate written agreement or order form between you and AWO says something different, that document governs where the two differ.
3. Eligibility
The Service is for businesses and organisations. The person who accepts this Agreement must be at least 18 years old and have the authority to bind the business on whose behalf they accept it.
4. Account information
Signing in.
Your staff sign in to the dashboard with one-time links that the AWO bot sends to them privately on Telegram. There are no passwords to share.
Your responsibility for your account.
You decide who is in your staff Telegram group and on your dashboard member list, and which role each person has. You agree to keep both up to date, to remove people who leave, and to ask your staff to turn on Telegram’s two-step verification. You are responsible for all activity under your account.
Unauthorised access.
If you believe someone has used your dashboard without permission, you agree to tell us straight away at support@getawo.com.
5. What we own
AWO owns the Service, including its software, AI prompts and setups, designs, industry templates, the AWO name and logo, and everything we build to provide it (“AWO Materials”). This Agreement gives you the right to use the Service while you are a customer of AWO; it does not transfer ownership of any AWO Materials to you.
6. Your content
Your Content.
Your business information, prices, documents, leads and Customer conversations (“Your Content”) belong to you.
Licence to AWO.
You allow AWO to store, copy and process Your Content only as needed to provide, secure and support the Service for you.
Aggregated data.
We may use anonymous, combined figures about how the Service is used, such as how many conversations the AI answered without help, to run and improve the Service. These figures never identify you or your Customers.
Feedback.
If you send us ideas or suggestions about the Service, we may use them freely and without obligation to you.
7. Rules
Your obligations to your Customers.
You agree to (a) follow Ethiopian law, including the Personal Data Protection Proclamation No. 1321/2024, and have a lawful basis to answer and record the people who contact you; (b) be open with Customers that they may be talking to an AI assistant, and not present its replies in a way that misleads them about who they are talking to; and (c) keep your prices, availability and business facts current, and have your team confirm any price, booking or payment with the Customer before money changes hands.
Sensitive information.
You agree not to put information into the Service that it does not need, such as medical records, national identification numbers, bank card numbers or passwords, unless we have agreed in writing how it will be handled.
Use of the Service.
You agree not to use the Service (a) for anything unlawful, fraudulent or misleading; (b) to send spam or unwanted bulk messages; (c) to harass anyone; (d) to try to break into, overload, copy or take apart the Service; or (e) to resell the Service without our written agreement.
Security safeguards.
Each of us will keep reasonable safeguards for the information we handle, and each of us will tell the other promptly on learning that the other’s data has been put at risk.
8. Third-party services
The Service works through applications run by others, including Telegram, WhatsApp (Meta), Anthropic, which writes the AI replies, Google, if you connect a Google Sheet, and Chapa, for online payments. Their own terms apply to your use of them, and we are not responsible for changes or interruptions on their side.
9. Billing and payment
Each plan includes a monthly number of conversations and dashboard members, and extra members and extra conversation packs are charged at the prices we tell you. Prices are in Ethiopian birr and exclude 15% VAT, and a one-time setup fee applies to new businesses. Invoices are due within 7 days. If an invoice is still unpaid on the 15th of the month, new chats go to your staff instead of the AI until it is paid, and nothing is deleted. If you pay for a year in advance, monthly invoices pause for that year. We will give you at least 30 days’ notice before changing the price of your plan.
10. Privacy
Our Privacy Policy explains how we handle personal information, including your Customers’ messages and your staff’s sign-ins, and forms part of this Agreement.
11. Disclaimer of warranties and limitation of liability
Artificial intelligence disclaimer.
The Service uses artificial intelligence to write replies. It is built to quote prices only from your own price table and to hand a conversation to your staff when it is unsure, but AI may still produce answers that are wrong or incomplete. Replies are not professional, legal, financial or medical advice.
Not for emergencies.
The Service is not an emergency service and must not be relied on in an emergency. This matters especially for clinics and other health services, which should tell their Customers to call local emergency services if someone is in danger.
Disclaimer.
We provide the Service with reasonable care and skill but otherwise “as is.” We work to keep the Service running day and night but cannot promise that it will never be interrupted. If something goes wrong, conversations go to your staff group so a person can reply.
Limitation of liability.
To the extent the law allows, we are not responsible for indirect losses such as lost sales or profits, and our total responsibility for any claim is limited to the fees you paid us in the three months before it. Nothing in this Agreement limits any responsibility that Ethiopian law does not allow to be limited.
12. Changes to the Service, termination, and indemnity
Changes to the Service.
We may improve or change features of the Service. If a change removes something important that you rely on, we will tell you in advance.
Termination.
You may stop using the Service at any time by telling us, and fees already invoiced remain payable. We may pause or end the Service if invoices stay unpaid or this Agreement is seriously broken, after telling you. When the Service ends, you may first ask for your leads spreadsheet; we then delete your Customers’ conversations and requests within 30 days, as our Privacy Policy describes.
Indemnity.
If someone makes a claim against AWO because of Your Content or your breach of this Agreement, you agree to cover the reasonable costs of that claim.
13. Amendments to this Agreement
We may update this Agreement. We will show the new date at the top of this page and email you about important changes at least 30 days before they take effect. If you continue to use the Service after that, you accept the changes.
14. Dispute resolution
If a disagreement arises, please tell us at support@getawo.com and we will try to settle it together within 30 days. If we cannot, this Agreement is governed by the laws of the Federal Democratic Republic of Ethiopia, and disputes will be decided by the courts of Addis Ababa.
15. Miscellaneous
This Agreement, together with the Privacy Policy and any order form, is the entire agreement between us about the Service. If any part of it cannot be enforced, the rest still applies, and not enforcing a right straight away does not mean giving it up. You may not transfer this Agreement without our written agreement. Neither of us is responsible for delays caused by events outside reasonable control, such as power or internet outages.
16. Contact us
If you have any questions about this Agreement, please contact us at support@getawo.com. Awo AI Solutions, Addis Ababa, Ethiopia.