በአጭሩ፦ አዎ ደንበኞች ለሚጠቀሙበት ንግድ በቴሌግራምና በዋትስአፕ የሚልኩትን መልዕክት ይመልሳል። የጻፉትን የምንጠቀመው እርስዎን ለመመለስና ጥያቄዎን ለዚያ ንግድ ለማስተላለፍ ብቻ ነው። መረጃዎን አንሸጥም፣ ማስታወቂያ አናሳይም፣ መረጃዎ እንዲሰረዝ በማንኛውም ጊዜ መጠየቅ ይችላሉ። መረጃው የሚቀመጠው በጀርመን (ፍራንክፈርት) ባሉ አገልጋዮች ነው። ሙሉ ጽሑፉ ከታች በእንግሊዝኛ ቀርቧል።
Awo AI Solutions, of Addis Ababa, Ethiopia (hereinafter, “AWO,” “we,” or “us”), respects and protects the privacy of the people who use AWO. AWO is an AI receptionist that answers a business’s customers on Telegram and WhatsApp, together with a chat button that a business places on its website and a dashboard for the business’s team (together, the “Service”). The businesses that use the Service are our “Clients,” and the people who message a Client are “End Users.”
This Privacy Policy (“Policy”) explains how we collect, use, share and protect information as part of the Service. It is part of, and should be read together with, our Terms of Use. By using the Service, you indicate that you understand and accept this Policy. If you do not agree with any part of it, please do not use the Service.
1. What “Personal Information” means
“Personal Information” means information that identifies a person or can reasonably be linked to one, such as a name, a phone number, a Telegram username or the content of a message. In this Policy we also refer to “Usage Data,” meaning records of how the Service is used, such as the number of conversations, the time of each message and dashboard sign-ins, and to “Client Content,” meaning the information a Client gives AWO so it can answer its customers, such as prices, project details, documents and saved answers.
2. Information we collect and how we use it
a. Information from End Users.
When you message a Client, we receive (a) the messages you send, including any photos, files, voice notes or locations; (b) your name and username as shown in Telegram or WhatsApp; (c) your phone number, when WhatsApp provides it, when you type it, or when you tap “Share my phone number”; (d) details you choose to give, such as your country, budget, or what you wish to buy or book; and (e) chat and message identifiers and the time of each message. We use this information to answer you with the Client’s own information, to pass your conversation to the Client’s staff when you ask for a person or wish to visit, book or buy, to keep a record of your request so the Client can follow up with you, and to show the Client the questions AWO could not answer.
b. Information from Clients and their staff.
We receive business details, Client Content, settings, Usage Data and invoices. For each member of a Client’s staff we receive their Telegram identifier and name and, for each dashboard sign-in, the type of device and browser, the IP address, the approximate location (city and country) and the time, together with a record of the changes they make. We use this information to provide and bill for the Service and to keep dashboards secure, so that a Client can see who signed in, from which device, and sign devices out.
c. What we do not do.
We do not sell Personal Information, we do not use it for advertising, and we do not use it to train AI models.
3. Information we share with third parties
We share information only with the Client an End User contacted and with the service providers the Service needs in order to work, namely: (a) the Client and its staff, who see the conversation and request; (b) Anthropic, in the United States, whose Claude AI writes AWO’s replies, and which receives the message and the Client’s information in order to produce each answer and does not train its models on this data by default; (c) Telegram and Meta (WhatsApp), which carry messages between End Users and AWO; (d) DigitalOcean, our hosting provider, as described in section 7; (e) ipwho.is, which tells us the approximate city and country of a staff sign-in and receives only the IP address of that sign-in; (f) our email provider, which sends dashboard invitations and receives the invited person’s name and email address; and (g) Chapa, an Ethiopian payment service, when a Client pays an invoice online, which receives no End User conversations. We may also disclose information where Ethiopian law requires it.
4. Application integration
A Client may connect other applications to AWO, for example a Google Sheet that holds its price list. AWO reads only the sheet the Client shares with it, uses that data only to keep the Client’s price table up to date, and never uses it for advertising or to train AI models. Passwords and keys that a Client gives AWO for a connected application (“App Credentials”) are stored in encrypted form and are used only to make that connection.
5. Links to other services
A Client’s website chat button opens Telegram or WhatsApp. When you use those applications, or any other website a Client links to, the privacy policy of that service applies, and we are not responsible for its practices.
6. Protection of information
AWO is committed to keeping information secure. Information travels over encrypted connections (HTTPS). Each Client’s data is kept separate, and only the Client an End User contacted can see the conversation. Before handling an incoming message, we check that it really comes from Telegram, WhatsApp or our payment provider. Dashboards open only with a single-use login link that works for 15 minutes and is sent to the staff member privately on Telegram; every sign-in is recorded, and a Client can see and end its staff’s sign-ins. App Credentials are stored encrypted, AWO’s data files can be read only by the AWO service itself, and data is backed up every day. No system is perfectly secure, but if a breach puts a Client’s data at risk, we will tell that Client promptly.
7. Hosting and data transfer
AWO’s database and backups are kept on DigitalOcean servers in Frankfurt, Germany, and AI replies are produced by Anthropic in the United States. Information is therefore processed outside Ethiopia. We share only what each provider needs, and only over encrypted connections.
8. Client responsibility
For End Users’ information, the Client decides why it is collected, and AWO handles it on the Client’s behalf. Each Client confirms that it has a lawful basis under Ethiopian law, including the Personal Data Protection Proclamation No. 1321/2024, to have AWO answer and record the people who contact it.
9. Choice
AWO only answers people who write first, and End Users may stop messaging a Client at any time. Clients choose what information they give AWO and which applications they connect to it.
10. Access, correction and deletion
You may ask to see the information we hold about you, to correct it, or to delete it, and you may also ask the Client you contacted directly. To make a request, email support@getawo.com (for deletion, use the subject “Delete my data”), including the phone number or Telegram username you used and the name of the business you messaged. We will reply within 30 days. Deleted information leaves AWO within 30 days and our backups within a further 14 days.
11. Right to withdraw consent
Where we rely on your consent, you may withdraw it at any time by emailing us. Withdrawing consent does not affect anything done before you withdrew it.
12. Data retention
Conversations and requests are kept while the Client uses AWO, so that its staff can follow up. A Client’s dashboard shows the current month’s chats, and AWO keeps earlier history so the assistant can continue a conversation. When a Client stops using AWO, we delete its End Users’ conversations and requests within 30 days. A staff sign-in ends after 3 days, and records of sign-ins and changes are kept as the Client’s change history while it uses AWO. Backups are kept for 14 days and then deleted automatically, and invoices are kept for as long as tax law requires.
13. Children’s Personal Information
The Service is meant for adults contacting businesses. We do not knowingly collect information from children under 18. If you believe a child has used AWO, contact us and we will delete the information.
14. Changes to this Policy
If we change this Policy, we will update the date at the top of this page and tell Clients about important changes in advance.
15. Business transactions
If AWO is merged, sold or reorganised, information may pass to the new owner, who must continue to protect it as this Policy describes. We will tell Clients before that happens.
16. Contact us
If you have any questions about this Policy or your information, please contact us at support@getawo.com. Awo AI Solutions, Addis Ababa, Ethiopia.